1. What is the process for requesting an evaluation?


    1-Check with the institution institution(s) (colleges, universities, licensing boards, employers, etc.) to which you will be submitting your evaluation to ensure AES is on their list of accepted evaluators. Note: Academic Evaluation Services has been a NACES member since 2008.

    2-Ask the institution specifically what type of evaluation they require. Ensure you are requesting the type that meets their requirements.

    3-Carefully review our website and frequently asked questions prior to submitting an application.


    All evaluations require the following:

    • Fully completed AES application;

    • Copy of passport or driver's license and proof of name change, if applicable;

    • Official transcripts, mailed directly to AES from the institution(s) that you attended (original documents are also acceptable);

    • Original diplomas or certificates, if study program completed;

    • A certified English translation for each academic document. Refer to Translation Services for more information.

    • Pre-payment of our evaluation and translation fees. Refer to Payment Options for more information.

    NO COPIES, FAXES, OR SCANS WILL BE ACCEPTED.

    Email is the most reliable form of communication. Please enter the email address you check most frequently on the application to ensure you will receive your status update emails. Remember to place info@aes-edu.org on your safe sender list!

  2. How do I know if my target institution or employer will accept your evaluation?

    We can't emphasize enough the importance of checking with your intended institution or employer if they will accept AES evaluations as well as the type of evaluation required. As a reminder, AES is a NACES (National Association of Credential Evaluations Services) member company.

  3. Can you evaluate documents from my country?

    Our evaluators are able to evaluate academic documents from any country and any time period. Work experience, training, non-academic and U.S. documents will not be taken into consideration.

  4. What type of evaluation do I need?

    Check with the institution, prospective employer, immigration attorney or licensing board to understand the specific requirements before sending documents for evaluation. Refer to the descriptions on our Services page as some general guidelines that could be helpful.

  5. What documents are required for evaluation?

    Academic Evaluation Services, Inc. ONLY accepts original / official documents (transcripts, grade sheets, diplomas, certificates, etc.) referring to your education completed outside the United States. Check specific requirements by entering your country of study on our Home page. Note, this list is for guidance only and is not an all inclusive list.

    No photocopies, faxes, or scanned copies of academic documents will be reviewed under any circumstances.

    A copy of your driver's license or passport is required to verify identity. If the name on your school documents differs from that on your identification, proof of legal name change is required. As these are non-academic documents, the scans may be sent via email to info@aes-edu.org.

  6. What if my documents are not in English?

    Please refer to Translation Services.

  7. How do I submit my documents to AES?

    You are responsible for obtaining and submiting your own documents; AES cannot request documents on your behalf. The most commonly used method to submit documents is via mail or courier. Please include a copy of your application or your application number with any documents or payment mailed to our office.

    We also accept walk-ins where you may submit your documents in person. Refer to the Contact Us page for office hours and location.

  8. How will I know if you have received my documents?

    When sending original documents to us, we recommend using a shipment option which allows you to track your package. An application must be submitted to AES before any documents or payment are mailed to our office. Without an application we have no method to identify to whom the received documents belong and we will not know which services the are requested.

    Once documents are received in the mail we will update your account status within 2 business days. If you have confirmed that your package has been delivered and it has been more than 2 business days since the delivery ocurred, please contact our office at info@aes-edu.org.

    It is possible that we have not been able to match your document based on a different name used in your application. In order to avoid delays please include a copy of your application or your order ID number with all mail correspondence.

  9. Will you return my original documents to me?

    Yes, all original documents are returned to you with your completed evaluation, unless the documents are determined to be tampered with, fraudulent, or inauthentic.

    Official documents, those that were submitted directly to AES by the issuing insitution and/or in a officially sealed or stamped envelope, will not be returned as these documents become property of AES once opened by us.

  10. What is the usual time that it takes for the evaluation to be completed?

    As our volume fluctuates and each case is different, no guarantees can be given for an exact date of completion for regular files. However, generally services are completed in approximately two to three weeks from the time all required documents have been received and all required fees have been paid. No services will be provided until this time.

    If your file requires verfication the time frame is dependent on the response time of the verifying institution and no time frame can be given.

    The following steps will help to ensure timely processing:

    • Check that your institution accepts AES evaluations.
    • Verify the type of evaluation your institution requires.
    • Avoid peak times. Within 3 weeks of application deadlines is when most clients apply for evaluation.
    • Review our website completely to ensure you understand all policies, fees, requirements, and timelines.
    • Obtain your original documents, including certified translations OR request official documents to be sent directly to AES.
    • Carefully complete your application requesting services. Incorrect information entered in this stage can cause unncessary delays.
    • Submit the required payment, academic documents and a copy of your photo ID, all with your application ID number.
    • Respond promptly to all email and phone requests for additional documents and/or payment.


  11. What if I need the evaluation sooner than the regular time frame?

    RUSH services are available. Refer to Rush Services.

  12. What if I need the evaluation sooner, but I don't want to pay for RUSH services?

    Academic Evaluation Services is proud to be a NACES (National Association of Credential Evaluations Services) member company since May 2008. If your institution requires an evaluation from any NACES member company, we encourage you to check with another NACES member that may offer services within the timeframe that is in line with your personal deadlines.

  13. What forms of payment are accepted?

    Please review our Payment Options.

  14. How long do you keep my records on file?

    AES maintains records on all completed evluations for a period of three years from the date of the first evaluation/translation issued. Prior to January 1, 2013, records were maintained for a period of five years.

    Although physical records are purged, we maintain most records in electronic form indefinitely. If you have completed your evaluation with us in the past more than 3 years ago, you may still be able to request an additional copy or update your evaluation. Please email us with your name and date of birth and we can double check for you.

  15. Can I have additional copies of my evaluation?

    Yes. Please refer to Additional Official Copies for the related fees.

  16. What if I have new documents to be added to an evaluation previously done?

    Any client may submit new documents to be added to an evaluation previously completed. New charges will apply. Refer to Updated Evaluation for additional information.

  17. What if I have questions regarding the outcome of the evaluation?

    Academic Evaluation Services, Inc. has an open door policy regarding the review of the work completed. We guarantee the professionalism and integrity of our procedure, which is to give each document an honest and diligent evaluation. However, it will occur that the outcome of an evaluation does not necessarily meet the expectations of the client. Also, we would like to emphasize that our evaluation process will in no way be tailored to meet client expectations, it will be 100% based on our professional process.

    As stated in our literature, due to the differences between U.S. and foreign education systems, the evaluations do not necessarily equal the same number of credits, years of study, grades and degrees/titles granted in the original country.

    You are welcome to bring to our attention (in writing) any concerns you have regarding the outcome of your evaluation and we will review your file. However, please remember that we conduct a professional evaluation process that is not determined in any way by the expectations of the client. We encourage you to thoroughly read through our website and our application to ensure you agree with the terms stated prior to submitting your request for services.

  18. What if I find a mistake on the evaluation/translation I receive?

    If you believe there is a mistake on your evaluation/translation, you are welcome to bring the issue to our attention in writing within 30 days by sending an email to info@aes-edu.org with your client ID, full name, date of evaluation, and detailed explanation of the suspected mistake. If your concerns have merit, a revised evaluation/translation will be issued at no additional cost to you.